Return & Exchange

 

1. Eligibility for Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it under the following conditions:

  • Items must be returned within 5 days from the date of delivery.
  • The product must be unused, undamaged, and in its original packaging with all tags and accessories included.
  • Customized, personalized, or clearance sale items cannot be returned or exchanged unless they arrive damaged or defective.

2. How to Initiate a Return or Exchange

To process a return or exchange, please follow these steps:

  1. Contact Us: Email us at mail@nipspackaging.com with your order number and reason for return/exchange.
  2. Approval & Instructions: Once approved, we will provide you with a return shipping address and further instructions.
  3. Pack & Ship: Securely pack the item(s) and ship them using a trackable courier service.
  4. Inspection & Refund/Exchange: After receiving the returned item, we will inspect it and process your refund or exchange within 3 business days.

3. Refund Policy

  • Refunds will be issued to the original payment method or as store credit, as per your preference.
  • Shipping charges are non-refundable, except in cases where the item is defective or incorrect.
  • If a refund is approved, it may take 2 business days for the amount to reflect in your account.

4. Exchange Policy

  • If you wish to exchange an item for a different size, color, or variant, please specify your preference in your request.
  • Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit.

5. Damaged or Defective Items

  • If you receive a damaged or defective product, please notify us within 2 days of delivery with clear photos.
  • We will arrange for a replacement or issue a full refund, excluding shipping costs.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized products
  • Clearance sale or discounted items
  • Items that have been used or damaged by the customer

7. Contact Us

For any queries related to returns and exchanges, feel free to contact us at:
📧 Email: mail@nipspackaing.com
📞 Phone: +91-86920 57788
📍 Address: B-205, Shreyas Industrial Estate, Off Western Express Highway, Jay Coach, Goregaon East, Mumbai – 400063.

 

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